1- International Shipping
All international orders will be processed and shipped from our
warehouse within 1-3 business days, excluding weekends and holidays.
If the order has a longer delivery time than you had previously
seen, it is of course possible to cancel (a part of) the order. For
this you can contact our customer service. They will cancel the
order for you. The purchase amount will be back on your bank account
within two working days. When an order has already been shipped, it
can no longer be cancelled.
When you have paid for the order, you will not automatically receive
an invoice for your order. If you wish to receive an invoice, this
can be done in two ways.The first way is through your account at our
store. When you log in to your account you can see your orders and
download the invoice.
2- Shipping Methods
We utilize reliable international shipping carriers to ensure the
safe and timely delivery of your orders. The shipping methods
available for international orders include:
Standard Shipping: Estimated delivery time is 7-14 business days.
Express Shipping: Estimated delivery time is 3-7 business days.
Delivery times may vary depending on your location, customs
processing, and other factors beyond our control.
3- Order Tracking
Once your order has been shipped, you will receive a confirmation
email with tracking information. This will allow you to monitor the
progress of your shipment and estimate the delivery date.
4- Order Changes and Cancellations
If you need to make changes to your order or cancel it, please
contact our customer service team as soon as possible. Once an order
has been shipped, it cannot be modified or canceled.
5- Shipping Restrictions
Certain products may be subject to shipping restrictions or
regulations in certain countries. You will be notified if any issues
arise with your order due to these restrictions.
6- Shipping Costs
Shipping costs are calculated based on the weight of your order and
the shipping method selected during checkout. You can view the
shipping costs before completing your purchase.
7- Customs and Duties
International customers are responsible for any customs duties,
taxes, or fees that may be incurred upon delivery. Customs policies
vary by country, so please check with your local customs office for
more information.
8- Contact Information
If you have any questions or concerns regarding our shipping policy,
feel free to contact our customer service team at
customer. cs@damiacreations.com.